Saturday, November 30, 2013

Process Area (A) Artifact/Evidence (B) 1 Configuration Management (CM) a Bi-directional Traceability 2 Measurement & Analysis (MA) b Change in Tool for Service delivery 3 Work Monitoring & Control (WMC) c Mitigation Plan 4 Work Planning (WP) d New Service Line 5 Process & Product Quality Assurance (PPQA) e Service level Agreements 6 Requirements Management (RM) f QMS 7 Service Delivery (SD) g Process Improvements 8 Capacity and Availability Management (CAM) h Drill Report 9 Decision Analysis & Resolution (DAR) i Quality Metrics like First Time Right 10 Integrated Work Management (IWM) j Paired Comparison Analysis 11 Incident Resolution & Prevention (IRP) k Project Strategy 12 Organizational Process Definition (OPD) l Audit logs and Audit Check-lists 13 Organizational Process Focus (OPF) m Project Repository (SVN) 14 Organizational Training (OT) n Status Review Meetings 15 Risk Management (RSKM) o Capacity Management Strategy 16 Service Continuity (SCON) p Issue Log 17 Service System Development (SSD) q Service Catalogue 18 Service System Transition (SST) r Selected List of Suppliers 19 Strategic Service Management (STSM) s Tailorings in the Project 20 Supplier Agreement Management (SAM) t Training records like attendance sheet, feedback form u Flowchart: Alternate Process: CMMI SVC Quiz 6 Answers 1.State True or False Validity period for any CMMI Appraisal results is only 3 years. True 2. In addition to Configuration Management, which other process area addresses planning for data management in its specific goals/ specific practices? a) Work Planning b) Measurement and Analysis c) Decision Analysis and Resolution d) Causal Analysis and Resolution 3. Consider the remark: “ The client requirements are baselined while signing the contract. Thereafter, a formal change management process is used to incorporate any changes to the requirements.” To which process area can this be mapped? a) Risk management b) Requirements Management c) Work Planning d) Work Monitoring and Control 4. The specific practice “Monitor and analyze capacity against thresholds” belongs to the following process area: a) Incident Resolution and Prevention b) Capacity and Availability Management c) Service Continuity d) Service System Development 5. Which is the only optional Process Area in CMMI SVC V 1.3 Model? a) Service System Transition b) Service System Development c) Service Continuity d) Service Delivery
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